Privacy Policy

What Does This Privacy Policy Cover?

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we collect when you use our Services. It does not apply to the practices of companies we do not own or control, or to people we do not manage.

We gather various types of Personal Information from our users to:

• Provide and improve our Services
• Respond to your requests
• Communicate updates and support
• Understand how our website is used to make improvements

We do not use Google Analytics, HubSpot, or any advertising trackers. We use Plausible Analytics, a privacy-friendly, cookie-free service that does not collect personal data.

We do not knowingly collect or solicit information from anyone under the age of 16. If you believe a child under 16 may have provided us information, please contact us at support@ingext.io, and we will delete it promptly.

Will Ingext Ever Change This Privacy Policy?

We may update this Privacy Policy from time to time. If changes are made, we will post them on this page and update the "Last Updated" date above. If you continue to use our Services after changes are posted, you agree to the revised policy.

What Information Does Ingext Collect?

Information You Provide to Us

We receive and store information you knowingly provide to us. For example, through online chat, contact forms, or email correspondence, we may collect Personal Information such as:

• Name and company name
• Email address and phone number
• Product interest or purchase information
• Support or feedback messages

Certain information may be required to register for a trial, request documentation, or use specific features.

We may communicate with you if you've provided your contact details. If you do not want to receive communications from us, please let us know at support@ingext.io.

Information Collected Automatically

When you interact with our website, our servers (hosted on Netlify) may automatically record:

• IP address (anonymized for analytics)
• Browser type, device information, and operating system
• Pages visited, referral URLs, and timestamps

We do not use advertising or behavioral cookies. Only essential cookies may be used for site security and functionality.

Our analytics are handled by Plausible Analytics, which is fully GDPR-compliant and does not store personal or identifying data.

How We Use the Information

We use the information we collect to:

• Provide requested materials or demonstrations
• Respond to your inquiries and support requests
• Maintain and improve the functionality of our website
• Communicate about updates or security information related to Ingext
• Fulfill any legal or compliance obligations

We may send product-related updates or educational content if you've opted in. You can unsubscribe at any time.

Will Ingext Share Any of the Personal Information It Receives?

We do not sell or rent your personal information. We share limited information only with trusted third parties who help us operate our Services, including:

• Hosting and infrastructure: Netlify and Amazon Web Services (AWS)
• Internal communications: Slack and Discord (for internal coordination only)
• Analytics: Plausible Analytics (aggregated, non-personal data only)

All third parties are bound by confidentiality and data protection agreements.

Is Personal Information About Me Secure?

We take appropriate technical and organizational measures to protect your information. These include:

• Encryption in transit (HTTPS)
• Access controls and authentication requirements
• Secure hosting through Netlify and AWS infrastructure

Access to user information is limited to authorized Ingext personnel who require it to perform their duties.

How Long Do We Retain Your Personal Data?

For customers, we retain data as long as your account or active relationship exists. For prospects or website visitors, we retain information for a reasonable period to manage ongoing communication, unless you request deletion.

Some data may be retained longer if required for:

• Legal obligations
• Security or audit logs
• Dispute resolution

Aggregated or anonymized data may be retained indefinitely, but it cannot identify you personally.

Your Rights

You have certain rights regarding your Personal Information, including the right to:

• Access a copy of your data
• Request correction or deletion
• Object to certain processing
• Withdraw consent (where applicable)
• Request data portability

To exercise these rights, contact us at support@ingext.io. We may need to verify your identity before processing your request.

California and U.S. State Privacy Rights

Residents of California, Virginia, Colorado, and other U.S. states with applicable laws may have additional rights, such as:

• Knowing what categories of data we collect
• Requesting deletion of your data
• Opting out of data sharing (we do not sell or share personal data)

To make such a request, email support@ingext.io.

International Data Transfers

Ingext.io and its systems are operated in the United States. If you are located outside the U.S., your information may be transferred and processed under U.S. jurisdiction. For EU and UK residents, data transfers rely on Standard Contractual Clauses approved by the European Commission.

Children's Privacy

We do not knowingly collect information from anyone under 16 years old. If we learn that we have collected such data, we will delete it immediately. Please contact support@ingext.io if you believe this has occurred.

Analytics and Privacy

We use Plausible Analytics, a privacy-friendly web analytics service designed to be GDPR compliant and cookie-free. Plausible collects only anonymized, aggregated statistics (such as page views and referrer URLs). It does not track individual visitors or collect personal data.

Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us: